Do you use an angry voice when a firm, even voice would do the job just as well?

We read a lot these days about leaders who bully.  Conflict style awareness gives a better way. 

Does your behavior change sharply in conflict? Can you turn suddenly aggressive when surprised or angered? That's a Storm Shift. Or maybe it goes the other direction.  Ie: when the heat rises, you get a powerful urge to walk away. Here's what to do.