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How the Dashboard Counts Users

Important note to trainers:  We updated and simplified our seat counter in December, 2025.  In the past, the counter tallied a seat use as soon as trainers registered a user in the dashboard.  That's now changed: A seat use is tallied only when a user submits their answer to our server.   The number of names in your dashboard does not affect seat count.

What Is a Seat?

A seat is a right for one person to take Style Matters and get a score report.  If you purchase 10 seats, you've purchased rights for ten people to take Style Matters.

A seat is used only when someone completes the Style Matters assessment.

The following do not affect seat count:

  • Adding a name to the dashboard

  • Sending an invitation

👉 None of these use a seat.


What Each Counter Means

At the top of the dashboard and the Create New Users page are four counters so you can see at a glance where things stand.

Seats Purchased (All-Time)

The total number of assessments your account has ever purchased.

  • This number never goes down

  • Even if users are deleted or archived


Seats Available

How many assessments can still be completed.   

  • This number only decreases when someone finishes the assessment

  • Registering users on your dashboard does not change this number


Users on Dashboard

People currently visible on your dashboard.

  • Includes users who have not yet taken the assessment

  • This number is for management only, not billing

  • They remain here after they've taken the assessment (thus using a seat) until you archive or delete them. 

Archived Users

Users you’ve archived.

  • They are hidden from the dashboard.

  • They can easily be returned to the dashboard from the archive if you accidentally archive someone.
  • Only count as a used seat if the person took the assessment.


Common Questions

“Why didn’t my seat count change when I added someone?”
Because seats are only used after assessment completion.

“Why did my seat count drop after someone finished?”
That’s expected — a completed assessment uses one seat.

"I made a mistake and had to delete someone.  Did I waste a seat?" 
No.  Seats are used only when someone takes the assessment and submits their answers to our server.

 

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