Intro to Conflict Styles

This short video describes two key choices we have to make in every conflict and how they affect our responses.

 

If you're making a presentation to others on this, you might prefer to use this Prezi format, designed as visual support as you describe the five styles of conflict to others. For a written explanation, see the essay below.

Trainers: Download your own from our store and take it with you!
Prefer Powerpoint? View the same Intro in Powerpoint format.

When you are ready to move one, click on Next for a new topic.

In any situation of conflict, there are two things going on.

One is that people have an agenda, that is, their own goals or expectations.  Sometimes we don't care very much whether our own agenda is met and we are not assertive about it. But sometimes we care a lot and are very assertive.  So the vertical axis shows this range, from low commitment to our own agenda to high commitment. Read more here....